Shipment and returns

Shipment and returns

Shipment

 

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Inside store of your choice.

 

Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.

 

How long will my order take to arrive?
The delivery period depends on the type of delivery selected. Store deliveries take from 5 to 12 days; standard deliveries take from 1 to 2 working days.

 

How much do I pay for delivery service?

· For store delivery, the service is free.

· For standard delivery, 3.90 EUR.

 

Can I know which is the status of my order?
Yes. Click on the orders section in “MY ACCOUNT" and you will be able to know the status of your order and tracking in real time.

What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse.

What is the store delivery process?
If you have chosen store delivery, we will send you an e-mail when your order has arrived (you will have 15 days to collect it).

 

Returns

How do I return an item?
The easiest way to return an item is to take it to one of our Inside stores (as long as it is in the same country in which the purchase was made). Items must be in perfect condition and with their corresponding receipt. The fragrances must be returned in the same original packaging, sealed.

If you prefer us to collect the items from your home, you can request a home pick-up service. After verifying all the details, we will send a courier to collect your package within 24 hours (wherever possible). The courier will get in touch with you in order to arrange the service details. If for some reason the arranged date is not convenient for you, get in touch with them to change it.

How long do I have to return an item?
Returns can be made within 30 days from the delivery date.

 

Do I have to pay anything to return my items?
Returns at Inside-shops.com are always free of charge as long as you choose one of the methods offered by Inside-shops.com: return in one of our Inside stores or request of a home pick-up.

How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.

When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation in a few days.

Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund amount is incorrect?
Contact us and we will solve the problem as quickly as possible.

 

Exchange

Can I exchange my products?
Yes. You have 2 options:

1. You can exchange it in our physical stores:

· For a different SIZE or COLOR, as long as it has the same cost, without the need of an additional payment and as long as they are in perfect conditions and we have available stock in store.
· FOR A DIFFERENT ITEM, we will refund its cost through INSIDE-SHOPS.COM and you will be able to make a new purchase in store.


2. From your home, if you request a return and then place a new order online.

How long do I have to make an exchange?
Exchanges must be made within 30 days from the delivery date.

Can I exchange my items at any Inside store?
Yes, as long as it is in the same country in which the purchase was made and has the section to which the product belongs (woman and/or man).

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