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Free store delivery
What forms of payment can I use to make my purchase?
We have the following means of payment: VISA, VISA Electron, American Express, MasterCard, and Paypal.
When will my account be charged?
All credit and debit card transactions are charged at the time of purchase.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may be expired: check that your card does not exceed the validity date.
- The card limit may have been reached: check with your bank that the card has not exceeded the limit allowed to make purchases.
- Some of the data entered may be incorrect: check that you have correctly filled in all the necessary fields.
Can I include my company’s details on my invoice?
Yes, you only have to go to the Customer Service department ([email protected]) and provide us with the necessary tax information. We will send you the invoice by ordinary mail.
Can I pay when I receive the merchandise?
No, cash on delivery is not possible, and the cash payment only applies to products that are purchased directly in physical stores. Payment is made online at the end of the order.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
If you have a problem when making the payment and your case does not coincide with any of the aforementioned reasons why your payment is being rejected, we recommend that you contact your bank so they can provide you with more information.