This document establishes the conditions governing both the use of the website as well as the purchase of products offered.
OUR COMPANY CONTACT DATA
The sale of items through this website is carried out by LIWE ESPAÑOLA, S.A. (INSIDE), a Spanish company with registered office at C / Mayor nº 140, 30006, Murcia, Telephone No. 0034 968301944 and email firstname.lastname@example.org.
YOUR PERSONAL DATA AND YOUR VISITS TO THIS SITE
USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
Make use of this website only to make legally valid inquiries or orders.
Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be entitled to cancel it and inform the relevant authorities.
Provide us with your email address, postal address and / or other contact information truthfully and accurately. Likewise, you agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to sign contracts.
The articles offered through this website are only available for shipment to Spain and Portugal
HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on "Go to pay". After this, you will receive an email confirming receipt of your order ("Order Confirmation"). Likewise, we will inform you by email that the product is being shipped out.
All orders are subject to the availability of the products. In this respect, if there were difficulties in the supply of products or if there were no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order instead. If you do not wish to order these substitute products, we will refund any amount that you may have paid.
TECHNICAL MEANS TO CORRECT MISTAKES
In the event that you detect that a mistake has occurred when entering your personal data during your registration as a user of this website, you can modify them at "My Account" section.
If you detect any mistake in your order after the completion of the payment process, you must immediately contact our customer service, by phone or at the above mentioned email address, to correct the error.
The way of payment for purchases will be selected during the purchase process and payment, according to the chosen form, It will be made at the end of the purchase process and will be an essential condition for its formalization.
The accepted payment options are the following:
Pay with a credit or debit card: The user must provide the name of the cardholder, the number, the expiration date and the CVV. The cards that can be used to make the payment are Visa, Visa Electron, American Express and Mastercard. All information will be processed through the Addon Payments POS of Comercial Global Payments (CaixaBank and Global Payments).
Pay with PayPal: PayPal allows consumers with email to send payments online safely, conveniently and profitably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information you can visit the website https://www.paypal.com.
DELIVERY, SHIPPING COSTS, RETURNS AND RIGHT OF WITHDRAWAL
DELIVERY AND SHIPPING COSTS
Where can I receive my order?
You can receive it at the address you choose (home, work, etc.) or at any INSIDE store of your choice.
How long will it take to receive my order?
Delivery times depend on the type of shipment you select:
Home delivery to the address you choose (except Post Office Box):
2-5 working days
4-6 working days
7-9 working days
Ceuta and Melilla
2-4 working days
5-12 working days
5-12 working days
Canary Islands, Ceuta and Melilla
7-15 working days
5-12 working days
7-15 working days
How much will it cost me to receive my order?
Store delivery is FREE.
Home delivery is FREE from 30.00 €, except in the Canary Islands which are free from 50.00 €. For orders of 30,00 € (50.00 € in the Canary Islands) or less the shipping costs depend on the shipping zone:
Ceuta and Melilla
Can I track the status of my order?
Yes, you can do it through "your customer account", going to "orders placed" where you can see the status of your order.
What is the home delivery process?
If you have chosen home delivery, we will send you a shipping confirmation email (when your order will leave the warehouse), then you will have a link in your account to track your shipment. And finally, the carrier will contact you by SMS or e-mail to inform you of the delivery of your order. After two unsuccessful attempts by the agency to deliver the order, it will be returned to our Central.
What is the store delivery process?
If you have chosen store delivery, we will send you a shipping confirmation email (when your order is going to leave the warehouse), and we will call you from the store when your order is ready to be picked up. If after 15 days you have not collected your order, It will be returned to our Central.
What should I do to return an item?
The easiest way to return an item is at one of our INSIDE stores. The garments must be in perfect condition and present their corresponding ticket (order sheet). Articles of underwear, masks, costume jewelry or cosmetic / perfumery articles that have been unsealed cannot be returned or exchanged.
If you prefer that we pick it up at your home, you can request a return by calling the Customer Service Department. After verifying all the data, we will send a carrier to pick up your package within 24 hours (whenever possible).
To arrange the collection, the transport company will contact you. If for any reason you are not available by the date they propose, you can contact them in order to change it.
What is the deadline for making a return?
The term for any return is 30 calendar days from the date on which you or a third party indicated by you, other than the carrier, take material possession of the goods.
Do I have to pay anything for my return?
Returns at INSIDE are FREE, as long as you choose one of the return methods that we offer.
If I make a return, do I recover the shipping costs that I paid for the purchase?
Only when the entire order is returned and for reasons beyond your control (defects, size errors, products that do not correspond to those purchased, etc.). For this, you must contact our Customer Service department.
How will I receive the amount of my refund?
Once the return has been approved, you will receive the amount in the same way you made your purchase.
When will I receive the amount of my refund?
After approving the return (the items must be in perfect condition and have the interior labels), you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank.
What should I do if the amount of my refund is incorrect?
By contacting our Customer Service Department we will solve the problem as soon as possible.
INSIDE reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same condition in which they were received.
Can I change my items?
The garments purchased in INSIDE SHOPS can be changed for another size or color in any of our INSIDE stores, as long as they are in perfect condition and we have stock in the store.
If you want to change an item from your home, you have to request a return and make a new purchase online.
What is the deadline to make the change?
The exchange period is 30 calendar days from the date you receive it.
RIGHT TO WITHDRAW AN ORDER
The buyer / consumer has a period of 14 working days, from the receipt of the goods / order, to exercise this right, for this purpose, buyer must complete the purchase withdrawal document (download PDF), which contains the conditions , instructions and procedure for the exercise of withdrawal right.
VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be taken as located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla.
The applicable VAT rate will be the one legally current rate depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each of these territories.
The customer will be able to download the invoice of the purchases made by accessing the order history with their user password. However, the customer can request at any time a copy of the invoice to be sent to him by telematic means or on paper, at his choice.
The contractual guarantee offered is the one established in Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Customers and Users.
LIWE ESPAÑOLA, S.A. will be liable for any lack of conformity that appears within two years from delivery, as long as the customer has informed us of such lack of conformity within two months of being aware of it.
Unless expressly stated in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.
INTELLECTUAL AND INDUSTRIAL OWNERSHIP RIGHTS
Customer acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights over the materials or content that are provided as part of the website always correspond to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent buyer from using this website when necessary to copy the information about your order or Contact details.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful program or material.
You will not try to have unauthorized access to this website, to the server where this page is hosted or to any server, computer or database related to our web page.
You agree not to attack this website through a denial of service attack or a distributed denial of service attack.
Failure to comply with this clause could lead to the law infringement typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker.
Also, in case of breach of this clause, you will be automatically unauthorized to use this website.
We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website, its contents download or contents which it may redirect.
LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and third-party materials, these links are provided only for information purposes, without our having any control over the content of those websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
Applicable regulations require that some of the information or communications that we send to you must be in writing, however, by using this website you are accepting most of those communications with us to be electronic.
We will contact you by email or provide you with information by posting notices on this website.
For contractual purposes, you agree to use this electronic communication and you acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights granted by law.
Either by e-mail or to the postal address The notifications that you send us should preferably be sent through our contact form. In accordance with the provisions of the preceding clause and unless otherwise stated, we may send you communications provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter.
EVENTS BEYOND OUR CONTROL
We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when such failure or delay is due to events caused by force majeure.
Force majeure shall include any act, event, failure to perform, omission or accident that is beyond our reasonable control, including but not limited to the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of the use of trains, ships, planes, motor transport or other means of transport, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to fulfill these obligations for a period of time equal to the duration of the cause of force majeure.
We will use all reasonable means to terminate the force majeure event or to find a solution that will allow us to comply with our obligations despite the force majeure event.
Failure by us to require strict performance by you of any of our obligations under a contract or these Conditions or failure by us to exercise any rights or remedies to which we may be entitled under such contract or Conditions shall not waive or limit any such rights or remedies or relieve you from such obligations.
No disclaimer by us of any particular right or action shall be deemed a disclaimer of any other rights or actions arising under a contract or the Terms. No disclaimer by us of any of these Conditions or of any rights or remedies under a contract shall be effective unless expressly stated to be a disclaimer and formalized and communicated to you through the various means of contact provided by you.
If any of these Conditions or any provision of a contract, were declared null and void by a final resolution issued by the competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.
OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes made to them. These will not be retroactive and, with possible exceptions depending on the specific case, will be applicable after 10 days from the date of publication in the corresponding notice. If you do not agree with the changes made, we recommend you not to use our website.
APPLICABLE LAW AND JURISDICTION
The use of our website and contracts for the purchase of products through this website will be governed by Spanish law.
The present General Conditions, are subject to and will be governed by the laws of Spain, in particular in below mentioned regulations:
Law 7/1998 of 13 April on General Conditions of Contract,
Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws,
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC
Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights
Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
The parties submit themselves, for the resolution of the conflicts and with resignation to any other jurisdiction, to the Courts and Tribunals of the customer's address.
COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAMIS
Your comments and suggestions are welcome. Please send us your comments and suggestions, as well as any queries, complaints or claims through our contact form, telephone or the postal or e-mail address indicated in Clause 2 of these General Terms and Conditions.
In addition, we have official complaint sheets available to consumers and users. You can request them by calling 900 10 32 57 or through our contact form.
Your complaints and claims to our customer service will be attended as soon as possible and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification key that we will inform you of and allow you to follow up on them. If, as a consumer, you consider that your rights have been violated, you can send us your complaints via the e-mail address email@example.com in order to request an out-of-court settlement of disputes.
In this regard, if the purchase between you and us has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court settlement of consumer disputes with us, which can be accessed at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.