• BLACK WEEKEND -15% extra en cesta
  • The deadline for returns has been extended until 09/01/2022
  • Free home delivery from 30 €*
  • Free returns
  • Free store delivery
SHIPPING
Where can I receive my order?

You can receive it at the address you choose (home, work, etc.) or at any INSIDE store of your choice.

How long will it take to receive my order?

Delivery times depend on the type of shipment you select:

Home delivery to the address you choose (except Post Office Box):

ZoneDelivery Time
Peninsular Spain 2-5 working days
Balearic Islands 4-6 working days
Canary Islands 7-9 working days
Ceuta and Melilla Not available
Continental Portugal 2-4 working days
Madeira Not available

Store delivery:

ZoneDelivery Time
Peninsular Spain 5-12 working days
Balearic Islands 5-12 working days
Canary Islands, Ceuta and Melilla 7-15 working days
Continental Portugal 5-12 working days
Madeira 7-15 working days

How much will it cost me to receive my order?

Store delivery is FREE.

Home delivery is FREE from 30.00 €, except in the Canary Islands which are free from 50.00 €. For orders of 30,00 € (50.00 € in the Canary Islands) or less the shipping costs depend on the shipping zone:

ZoneShipping Costs
Peninsular Spain 3,90 €
Balearic Islands 4,90 €
Canary Islands 4,90 €
Ceuta and Melilla Not available
Continental Portugal 3,90 €
Madeira Not available

Can I track the status of my order?

Yes, you can do it through "your customer account", heading to "My orders" where you can see the status of your order.

What is the home delivery process?

If you have chosen home delivery, we will send you a shipping confirmation email (when your order will leave the warehouse), then you will have a link in your account to track the shipment. And finally, the carrier will contact you by SMS or e-mail to inform you of the delivery of your order. If for any reason the order cannot be delivered after two unsuccessful attempts by the agency, it will be returned to our central warehouse.

What is the store delivery process?

If you have chosen store delivery, we will send you a shipping confirmation email (when your order is going to leave the warehouse), and we will call you from the store when your order is ready to be picked up. If after 15 days you have not withdrawn your order, the merchandise will be returned to our central warehouse.

RETURNS
What should I do to return an item?

To return an item you must go to one of our physical INSIDE stores. To proceed with the return, the garments must be in perfect condition and present their corresponding ticket (or order form). Articles of underwear, masks, costume jewelery or cosmetic / perfumery items that have been unsealed cannot be returned or exchanged.

In the case of an online purchase return, you can do it either in a physical store or you can request the collection of your package at home (this option is only valid for online orders made with home delivery, and does not allow changes in size, color model ... return only).

If you select this option, the package collection period from the moment the return process is requested is 24-48 hours (it may be delayed in exceptional cases due to external causes). To request this return method, you must contact our Customer Service, either by phone +34 900 10 32 57 or by email clientes@inside-shops.com, in which you must attach the order number, your name, address and time availability for collection (as long as possible). Once this procedure is completed, we will arrange a collection at your home with our carrier.

The delivery person will pick up the package at the requested time slot or at the estimated collection time depending on the location. Once we receive it at our facilities and check that everything is correct, we will proceed to authorize the bank to pay the amount corresponding to the refund amount, and it will be made to the account where the bank card with which you paid is associated.

Exceptions: For hygiene reasons, changes or returns of articles of underwear, masks, costume jewelery or cosmetic / perfumery articles that have been opened or manipulated are not allowed.

What is the deadline for making a return?

The term for any return is 30 calendar days from the date the purchase was made or the order was received, in the case of an online purchase.

Do I have to pay anything for my return?

Returns on INSIDE are FREE, as long as you choose one of the return methods that we offer.

If I make a return, do I recover the shipping costs that I paid for the purchase?

Only when the entire order is returned and for exceptional reasons (defects, size errors, products that do not correspond to those purchased, etc.). To do this, you must contact our Customer Service department through this e-mail cliente@inside-shops.com or by calling the free phone number +34 900 10 32 57.

How will I receive the amount of my refund?

Once the return has been approved, you will receive the amount in the same way you made your purchase. In the case of return of an online purchase, the process is carried out in the same way that the purchase was formalized. If it was made with a card, the money will be returned to the card associated with the purchase, and if the payment was made with PayPal, the money will be refunded to that same PayPal account.

When will I receive the amount of my refund?

After approving the return (and checking that the items paid are in perfect condition and have the corresponding labels), you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment of the amount on a credit card will always depend on your bank.

What should I do if the amount of my refund is incorrect?

You should get in touchour Customer Service department through this e-mail clientes@inside-shops.com or by calling the free phone number +34 900 10 32 57 and we will solve the problem as soon as possible.

INSIDE reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same condition in which they were received.

CHANGES
Can I change my items?

The garments purchased in INSIDE SHOPS can be exchanged for another size or color in any of our INSIDE stores, as long as they are in perfect condition and we have the necessary stock in store.

If you have made an online purchase and want to change an item from your home, you must request a return and make a new purchase online or in store for the item, size or color you wish to purchase.

What is the deadline to make the change?

The exchange period is 30 calendar days from the date you buy or receive the product.

RIGHT TO WITHDRAW AN ORDER

The buyer / consumer has a period of 14 working days, from the receipt of the goods / order, to exercise this right, for this purpose, buyer must complete the purchase withdrawal document (download PDF), which contains the conditions , instructions and procedure for the exercise of withdrawal right.

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